Runtime as featured inForbesRead the article

Build and run agents
that use all your tools

Trigger them from Slack, tickets, email, or GitHub. Agents investigate, run the work, and report back. Runtime handles the infrastructure.

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Start for free
Runtime session
SC
Sarah Chen

Acme says they were charged twice for their annual renewal (ticket #8812). Can you check what happened?

Support agentRuntimeworking

Looking into it now.

Read Zendesk ticket #8812
Listed Stripe invoice.paid events
Queried the charges table
Read billing/worker.ts
Scanned the last 30 days
5 tool calls · 4 sources checked

Found it. A retried payment webhook was processed twice because the billing worker has no idempotency key. I refunded $1,188 to Acme and drafted refunds for the 11 other affected customers.

Approve refundsReply to customer
Message support-agent

Trusted by fast-growing companies

RainNixtlaMonoLineLeap

You build the agent, Runtime runs the computer

Describe the job, it runs end to end

Your agent picks up work, investigates, fixes, and reports back.

SlackTeamsEmailZendeskGitHubSchedules
#supportSlack

Send to launch an agent

Mission Control0 running0 done
Refund duplicate charge
#support
Reconcile Q2 payouts
LinearFIN-42
Add rate limiting
Runtimeruntm.com

agent-1 is writing lib/auth.ts

Everything it needs, ready in seconds

Repos, tools, and credentials are set up the moment work starts. Runtime manages all of it.

Claude CodeCodexCursorGemini CLIand more
EnvironmentBuilding
Preparing environmentFresh machine for this agent
Cloning repositoryacme-org/monorepo
Installing toolchainRuntimes, CLIs, internal tools
SnapshottingNext boot takes seconds

mise install node@24 [email protected]

brew install datadog-ci stripe-cli gh

npm i -g @acme/ops-cli

snapshot saved, boot time 2.1s

Environment live, agent ready to start

How Runtime works

1

Create an agent

Describe what you need in a prompt. Runtime sets up the agent and its tools.

New agent

Create a support agent that investigates technical tickets, verifies against Stripe and our database, and drafts refunds for my approval.

Describe the agent you want
Agent ready

support-agent

Tools picked from your prompt

ZendeskStripePostgres
2

Trigger it from where work happens

Slack, Teams, tickets, email, GitHub, or a schedule.

#support · Slack
SC
Sarah Chen

@support-agent Acme was charged twice for their renewal (ticket #8812). Can you check?

support-agent

On it. Opening a session to trace the charge.

Reply in thread
3

Watch it work

Every query, file, and action is visible as it happens.

Runtime session · support-agent

Acme says they were charged twice for their annual renewal. Can you check what happened?

Looking into it. Tracing the charge:

Ranstripe events list --order 8812
Queriedbilling.charges
Readbilling/worker.ts
Scanninglast 30 days for the same pattern

Every step visible while it runs. Cost so far: $0.19

4

Approve, and done

Sensitive actions wait for a sign-off. Every run is stored.

Approvals
Refunds over $500Needs approval

Refund $1,188 to Acme Corp, plus drafted refunds for 11 other customers affected by the duplicate charge.

ApproveView run
Run stored with every step, tool, and cost
Root cause filed for engineering

Turn any software into a tool your agents can use

Anything with an API, a CLI, or an MCP server becomes a tool your agent can use.

New agent

Tools

Stripe
Zendesk
Datadog
GitHub
Add a tool
Build

Warehouses, databases, and internal services. Read-only where it matters.

New agent

Data sources

PostgresRead-only
SnowflakeRead-only
BigQuerySampled
Add a source

Scopes apply to every query the agent runs.

Each agent only sees the tools you give it, with approval gates for sensitive actions.

support-agent

Permissions

ZendeskAllowed
StripeAllowed
Production databaseRead-only
Refunds over $500Needs approval

Set once by engineering, enforced on every run.

Starts with one team, spreads across the company

Fast-growing technical companies bring Runtime in for one job. Then the teams next door build their own agents.

Technical support

Agents run code and queries to close complex tickets without escalating to engineering.

Learn more

Engineering

Agents clear the backlog, fix bugs, and ship small PRs while your team reviews.

Learn more

Implementation management

Ship customer onboarding and customizations at scale, without pulling engineers off the roadmap.

Learn more

Incident response

Agents inspect alerts, correlate logs, and open a PR with the fix while your team sleeps.

Learn more

A system of record for every agent run

The prompt, the steps, the tools used, the cost, and the result.

Run #1047

Refund the duplicate charge on Acme ticket #8812

Tool calls

5

Duration

4m 02s

Cost

$0.31

Traced Stripe events and the charges table
Found the retry bug in the billing worker
Refund drafted and approved

Stored, searchable, and exportable.

They read their previous runs and get better at the job.

support-agent · memory

Before starting, the agent recalls:

Run #983Duplicate charge · webhook retry bug
Run #1012Refund flow · approval under $500
Run #1029Stripe events · idempotency check
3 similar runs informed this fix

Cost and activity by agent, user, and team.

Agent runsLast 30 days
Runs
1,247
Spend
$2,184
Teams
12
SK
Fix login timeout bug
$0.12
JM
Refund duplicate charge
$0.08
AL
Reconcile Q2 payouts
$0.21
RM
Draft replies for open tickets
$0.04

Every run stored, searchable, and auditable

Enterprise-grade security and controls

Talk to an expert
AuditedSOC 2Compliant

Your data stays yours

We never train on your data. Run Runtime in your own cloud, and purge session data on the retention schedule you set.

SOC 2 compliant

Independently audited against the AICPA Trust Services Criteria. Encrypted at rest and in transit.

SSO and role-based access

Single sign-on for your whole team, with role-based access and approval gates for sensitive actions.

Frequently asked questions

01Who is Runtime for?
Runtime is for fast-growing companies with technical products. Most teams start with one use case — technical support, implementation management, or incident response — and then adjacent teams build their own agents on the same platform.
02How do agents work inside Slack? Do we always have to tag them?
You can tag them, or let them work proactively. Each team gets its own sandboxed agent in Slack with a name you choose, like @runtime-finance, @runtime-support, or @ada, that you @mention with a question or a task. You can also point it at a channel so it picks up new messages on its own without anyone tagging it. Either way, it replies in a thread with the result, the source rows it used, the cost of the run, and an Open Session button so you can step into the sandbox if you need to dig deeper.
03What integrations come out of the box?
Runtime ships with first-class connectors for the systems most teams already run. That includes data warehouses (Snowflake, BigQuery, Redshift), billing (Stripe, NetSuite, QuickBooks), HR (Rippling, Gusto, Workday, Deel), CRM and marketing (HubSpot, Segment, GA4), support (Zendesk, Intercom), alerting (PagerDuty, Sentry, Datadog), and engineering (GitHub, Linear, Notion). Beyond that, you can bring any tool with an API key: the agents reach it through its CLI, MCP server, SDK, or REST API, the same way one of your engineers would call it.
04Does an agent ever touch our raw production data?
No. Agents work against sandboxes that mirror or sample your data with the policies you set, including PII redaction and row-level scopes. Production writes happen only through reviewed actions or pull requests, so the agent never edits live systems on its own.
05Can I self-host Runtime?
Yes. You can run Runtime fully inside your own cloud with your own models, sandboxes, and storage, or use our hosted version. Policies and audit logs follow your team across both. Talk to the team if you want help getting set up.

See Runtime in action

Watch an agent take a real task from trigger to result. Self-host or cloud. No credit card required.

Book a demo
Start for free