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For Customer Support

Answer customer questions with your data, in seconds.

Connect support to Snowflake, BigQuery, and your ticket platform so any data question comes back with the SQL and the source rows.

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Works with your favorite coding agents

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#cx-engineering· 23 members
Channel
SK
Sarah KimCX ENG11:23 AM
Hey team, what plan is acme.com on and when do they renew? Customer is asking now.

Sound familiar?

Every data question goes to engineering

Support files a ticket, engineering writes the query, and a one-minute answer takes a full day to come back.

Tools cannot see across systems

Stitching the story together from Zendesk, Stripe, and the warehouse by hand takes longer than the customer call did.

No safe way to give support direct access

Handing out warehouse credentials is a non-starter, but internal tools go stale within a quarter.

What Runtime gives support teams

Connected to your warehouse

Plug the agent into Snowflake, BigQuery, or Redshift with read-only credentials, and it answers across your event, billing, and product tables in one conversation.

Plain English to clean SQL

Ask a question the way a customer would, and the agent writes the SQL, runs it, and replies with the answer and the source rows.

Internal dashboards on the fly

When a question becomes a pattern, ask the agent to ship a small internal dashboard for the team.

Wired into Zendesk, Intercom, and Front

Mention the agent inside a ticket and it pulls the customer profile, relevant events, and related issues into the conversation.

Audit log of every query

Every prompt and SQL query is logged with the teammate, the timestamp, and the rows returned for easy compliance review.

Scoped read-only access by default

The agent gets the credentials and scopes you choose, with reads on by default and writes only when you allow them.

Connects to your warehouse and helpdesk.

Snowflake logoSnowflake
BigQuery logoBigQuery
Zendesk logoZendesk
Intercom logoIntercom
Slack logoSlack

Question to answer.

01

Support agent asks in Slack. @runtime acme.com says their March invoice is missing the seat add-on we discussed. Can you check?

02

Agent queries the warehouse. Agent joins Stripe invoices with the seats table and confirms the March 14 upgrade was missed on the March 15 invoice.

03

Answer with the source rows. Agent replies with the answer, the source row, and a one-line summary the teammate can paste into Zendesk.

Frequently asked questions

Does the agent get write access to our database?
No. By default the agent uses read-only credentials and can only see the schemas you connect. Any write action requires explicit policy and a manual approval step.
How does support verify the answer is correct?
Every reply includes the query the agent ran and a sample of the rows it pulled. Support reads the query, checks the rows, and only then shares the answer with the customer.
Will the agent expose data from one customer to another?
No. You control the scopes, and the agent only sees the tables and fields you assign. Sensitive columns can be masked or excluded at the source.
Can support ship their own internal tools?
Yes. When a question becomes a pattern, the agent can build a small internal dashboard or workflow for the team, then open a pull request for review.
How do we keep an audit trail for compliance?
Every prompt, query, and response is logged with the teammate and the timestamp. The full activity history is exportable for SOC 2, HIPAA, and internal review.
How does this compare to a BI tool?
BI tools answer the questions analysts already saved. Runtime answers the unique question a customer just asked, in seconds, with the SQL and the data trail behind it.

Give support a direct line to your data

Connect your warehouse, your ticket platform, and Slack so support answers in seconds instead of filing a ticket. No credit card required.

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Talk to the team