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Onboarding, KYB and KYC

Onboarding evidence, assembled. Your team makes the call.

Investigate pending applications, compare identity and business records, and prepare a reviewable case with the documents and findings attached.

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Illustrative workflow · Sample data
Runtime session · onboarding-review-agent
JL
Jordan Lee

Northstar Supply is pending in onboarding. Can you investigate application KYB-2084 and tell us what evidence is missing?

onboarding-review-agentRuntimeworking

I’ll compare the application with the provider checks and prepare the open items for an underwriter.

Read the pending check results
Compared business registration
Reviewed submitted identity evidence
Compared ownership declarations
Prepared the reviewer packet
5 tool calls · 2 items for review

The business registration matches. One identity document needs a refresh, and the ownership declaration differs from the application. I attached the source references and drafted a document request. The application remains pending for your decision.

Review caseView document request
Message onboarding-review-agent

Trusted by teams running mission-critical operations.

RainNixtlaMonoLineLeap

Give reviewers the evidence behind the application.

Specialized agents work through the checks and exceptions your onboarding procedures assign to a person.

Understand the pending review

Identify which check needs attention and gather the context behind the provider result.

Connect the records

Compare the application, business registration, identity documents, and account-ownership evidence.

Prepare the decision

Present findings and unresolved questions, with a draft request for any missing documents.

From a pending check to a complete case file.

Investigate each discrepancy

Trace name, address, ownership, and document mismatches back to the source records and your review criteria.

AlloyMiddeskPersona
Evidence · onboarding-review-agentready for review
Read the pending check resultsOwnership review required
Compared business registrationBusiness name and registration matched
Reviewed submitted identity evidenceOne owner’s document needs refresh
Compared ownership declarationsOwnership percentage mismatch flagged
Prepared the reviewer packet2 open items · document request drafted

Keep the decision with your reviewers

Give underwriters the evidence and open questions. Approval, rejection, and requests for sensitive information follow your controls.

SalesforceMicrosoft Teams
Awaiting your team

Additional ownership evidence needed

Northstar Supply · application KYB-2084

Review document requestRequest changes
Business registration matchedsourced
Ownership discrepancy documentedopen
Application status unchangedreview required

Connect the checks your team already relies on.

Work with your existing verification providers and case systems, using their available records and your approved review procedures. Systems shown are examples; connector availability, API access, and permissions are confirmed during setup.

Verification evidence

Identity, business, and screening records

Gather provider results and the supporting data needed to investigate a pending check.

Alloy
Persona
Middesk
LexisNexis
Review workflow

Applications, procedures, and decisions

Bring application context and team guidance into the case, then prepare the reviewer’s next step.

Salesforce
Postgres
Confluence
Microsoft Teams

How Runtime works

Start with one recurring pending-review reason and a clearly defined evidence checklist.

01

Create a review agent

Define the application type, review criteria, and escalation requirements.

02

Connect verification data

Scope access to applications, provider checks, documents, and procedures.

03

Investigate the exception

Compare source records, identify mismatches, and collect missing-evidence requests.

04

Make the decision

Your reviewer checks the case and approves the next application action.

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Sensitive application data, deliberately scoped.

Read about our security
AuditedSOC 2Compliant

Limit identity exposure

Scope document access and apply PII redaction. Include only the information needed for the review.

Controlled decisions

Gate approval, rejection, and changes to application status behind authorized reviewers.

Traceable findings

Keep the provider results, documents consulted, agent findings, and reviewer decision linked to the case.

Onboarding, KYB and KYC: common questions

01Does Runtime replace our verification provider?
Runtime can work with results and documents from the providers you already use. It helps investigate exceptions and assemble cases; provider access and connector availability are confirmed during setup.
02Can agents investigate pending applications?
Yes. Define the pending-review reasons and checks the agent should perform. It can collect evidence, compare records, flag discrepancies, and prepare the next step for an underwriter.
03Will an agent approve or reject an applicant?
The workflow should follow your decision authority and approval rules. You can keep status changes unavailable to the agent and use it only for evidence gathering and document-request drafts.
04How are beneficial-owner and identity documents handled?
Configure document-level access, PII controls, and the permitted outputs for each agent. Reviewers can inspect the source references without exposing unnecessary identity details elsewhere.
05Can this extend to periodic merchant reviews?
Yes. A scheduled or event-triggered agent can gather updated evidence and compare it with the prior case. Define the review criteria and retain human approval for resulting decisions.
06What should we show in a demo?
Use a sample pending application with its provider results and review checklist. The demo can show how an agent assembles the case and drafts a request for missing evidence.

See an onboarding review take shape.

Watch an agent investigate a pending application and assemble the evidence your team needs to decide.

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Start for free